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SHIPPING POLICY
We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Julia Norén Studio fails to deliver within 30 days, you may have the right to cancel the purchase.
Your order will be delivered to your local delivery point or if you have chosen PostNord HemPaket or Budbee to your home. A delivery notification will be sent via SMS when your package is ready to be collected or delivered to your home. All orders are fully traceable on the Website by logging in to My account. Click "My Orders" and fill in the tracking number for updated information about your shipment. For orders you have chosen to collect in-store, tracking information will not be displayed – please wait for an email notification stating that your item is ready to be picked up.
RETURN & EXCHANGE POLICY
Return
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice. You can return the product to us online or to one of our physical stores, see below.
When returning your order online, please follow the steps below.
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Visit www.acnestudios.com and log into your account to begin a return or exchange.
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You can view your orders and must request a return or exchange item for any unwanted items.
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If you checked out as a guest, visit our Returns page, and enter your order information to request a return or exchange.
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Place the item(s) in the original shipping box, or any other solid carton box.
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Close the box and tape it securely.
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Place the pre-paid return shipping label on the box over the prior delivery information.
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Leave your parcel at your nearest PostNord service point, preferably the same one as where you collected your order.
Exchange
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, Julia Norén Studio will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned with a full refund. Please note that if you wish to exchange a product for a new product and/or size and the order has been placed with Klarna simply return your product and place a new order with your preferred payment method. If the complete order is returned, your Klarna invoice will be cancelled. However, if you have made a partial return, a new updated invoice will be sent to you by e-mail. The new order is paid for separately and will be handled as a new order.